Top 10 Tips for Using Twitter

When it comes to social media, no one "gets it" as well as Twitter. According to Econsultancy, as of Jan 2010, Twitter has 75 million user accounts, with about 15 million of that total being active users. See "20+ Mind-Blowing Social Media Statistics Revisited". That's a lot of people sending a lot of Tweets. This micro-blogging service makes it easy for small businesses and entrepreneurs to stay in touch with those who choose to follow them, and stay updated on new products, services, specíal offers, industry news and more. It's a win-win for both the Tweeter, and their followers.


When it comes to using Twitter, there's a right way and a wrong way to use it. Your messages must be kept short, under 140 characters, and they need to be helpful or informative. Don't carry on about what you ate for breakfast, or the fact that you just brushed your teeth. People will unfollow you faster than they can hit the button, even if you do have good oral habits.

I've been using Twitter for a long time now and here's what I've found works best when participating in this close knit community of few words.

1) Regular Postings: Now I'm not saying you need to post every day, although that would be nice. You do need to make an appearance on a regular basis. It's like school - you need to show up to pass. Be a contributor that your followers get to really know and look forward to your Tweets. If you're the type of person who needs to plan ahead, you can always use a service that allows you to schedule tweets in advance, such as Socialoomph.com

2) Retweet: If you see Tweets posted by other users that you think your followers would like, then retweet them. It only takes one click, and you'll also be creating goodwill with other Twitter users at the same time. If you'd like, you can add a personal thought or comment before sending it. Also, make it easy for others to retweet your posts by adding RT buttons to your website or blog. It's easy with the TweetMeme Retweet Button.

3) Be Helpful: Keep in mind Twitter is a form of social Media, so social interaction is key. It's not all about you. Whenever a chance arises to answer a question, participate in a survey, or help solve a problem, do so. In this way you're participating in the community. This also will help your brand and image when others know they can count on you for support or feedback.

4) Don't Be A Follow CopyCat: Don't follow everybody who follows you. This is probably my biggest pet peeve when it comes to Twitter. So many people turn this feature on to auto follow those who follow them. Why would you want to do this? I'd prefer that those I follow are people and topics I've hand-selected that interest me, and not a mish-mash of followers who may be ranting about things I have no interest in. Be selective in who you follow or your Twitter stream could quickly fill up with junk or spam. For quality people to follow, see - FollowOnTwitterLists.com.

5) What to Tweet: Make sure that the tweets you post are helpful and/or informative. Late breaking news pertaining to your industry, as well as any specials or sales you may have going on are always good topics. If you find something you think your followers would like, especially if it's free or a bargain, share the love. Plus, if your tweets are good, it will encourage others to retweet them. For ideas see - ArtBizBlog.com

6) Comment: Particpate in the community by commenting on other people's tweets. If you can answer a question, do so. It doesn't hurt and people really will appreciate it when you take the time to comment on what they have to say. It lets them know that others are actually listening to what they have to say in the "Twitterverse".

7) Say Thank You: When someone takes the time to retweet one of your tweets, make sure to reply to them with a "thank you". Manners rule online as well as off, and they'll like the fact that you noticed the retweet and took the time to show some gratitude. It may even inspire them to retweet more of your tweets in the future.

8) Be Personal: Again, I don't need to know what you ate for dinner, but every now and then you should show your human side with a creative thought, quote, or other statement. Let people know you're "real" and not just a lean mean business machine. You want to tread lightly in this area. Too personal is overkill, but a little can help in establishing a connection with your followers.

9) Post Pictures/Video: Remember, Twitter is not just for text. It's easy to post short videos, and pictures too. It's nice to mix it up a little and share content in other formats as well. Here are some resources - Video Sharing Websites for Twitter.

10) Talk About More Than Yourself: It's not all about you, so please don't make all your tweets one big marketing message, such as only tweeting about your latest press release, blog posting, or article that was published. No one will want to follow you if you're one big commercial. Yes, some of this is fine in moderation, but you need to walk a fine line and mix it up with other helpful, interesting topics.

Now it's time to start putting these tips into action. Social media is all about participating and listening to what others have to say. It's all about creating and sharing information and becoming part of the community. If you approach Twitter in this fashion, you'll not only have a lot more fun, but your followers will like and respect you - and if that doesn't strengthen your brand, nothing will.

About The Author
Merle's Mission Blog - "Rants, Raves and Random Acts of Kindness". A self-proclaimed "Internet Junkie" with a passion for net marketing, affiliate marketing, and social networking. An avid Blogger and writer with several niche sites. Find out more at merlesworld.blogspot.com . Follow me on Twitter: twitter.com/msmerle

Read More

Increase Search Traffic with Horizontal Content

Making Money with Content By Covering More Ground
Those new to blogging or article writing have often been told to focus on one very niche topic. One narrow vertical. That has commonly been considered the way to gain credibility, readers, links, and ultimately traffic, which assuming the blog/site itself isn't your primary source of income, could lead to sales of your products/services. But is keeping it narrow really the best way to go?



For some, it is. Another way to go would be to cover as much ground as you possibly can. Throw a wide net out there and see what you catch. Once you see what you've caught, maybe you can catch more in the same area. The thinking is that the more ground you cover, the more people you are potentially exposing your work to. It's going horizontal, rather than vertical.

Mike McDonald of WebProNews had an interesting discussion about horizontal content sites with Lawrence Coburn, president of RateItAll. As its name suggests, RateItAll covers a variety of topics by offering reviews (along with some social elements) for each vertical. They cover a lot of ground: pets, movies, music, television, beauty, travel, gadgets, video games, sports, Internet, auto, politics, celebrities, books, companies, camera/video, fashion, food, drink, health, and baby.

The Rise of Horizontal Content Sites

Demand Media, as Coburn says, is kind of the poster-boy site for horizontal content. They have an algorithm that helps them determine the content to produce. It has now been revealed that AOL is going down a very similar path.

The more resources you have, the better off you will be, of course. That is why big companies with deep pockets find the horizontal content angle so attractive. They can afford to pay to have a lot of people create content. In paid search, they can afford to bid on keywords across the board.

But just because it's easier for a big company to go horizontal, that doesn't mean a small business or a blogger/writer can't keep the same principle in mind. Small businesses can find success in e-commerce, despite the fact that Amazon and Walmart are only a click away. The same goes for horizontal content sites.

If you're going to go the route of trying to cover as much ground a possible, it doesn't mean that quality should be sacrificed. It's not about quantity over quality. Search engines like quality, and more importantly, so do users (who also like to share quality content via social networks). Search engines like Google want to deliver the highest quality results possible to the user, and they're getting better and better at doing this as time progresses.

You may not be an expert in everything. Who is? There are different ways to construct quality content in areas you are less familiar with. For one, obviously, you can get experts to write content for you in any given niche. You can also perform thorough research before tackling a specific topic. The more you learn along the way, the more knowledgeable you will be anyway, and what is an expert if not someone that has a thorough understanding of a subject?

If you can cover more ground, you can attract a wider audience, which means more traffic, which means more eyeballs, which means more advertising dollars. AOL knows this, and is planning on making it a very significant part of its business. But even if you don't have the resources of a company like AOL, it is still a model that can potentially earn you a living.

About the Author:

Chris Crum has been a part of the WebProNews team and the iEntry Network of B2B Publications since 2003. Twitter: @CCrum237

Read More

Owning Page 1 of Google for Your Name

by Dan Kennedy

Have you ever Googled your own name?

How many of the listings on page 1 are about you?

How many are about someone else that just happens to be blessed with the exact same name as you?

If a potential client or customers is researching you, the first place they will go to (in most cases) is Google. Of course, your website should be there, but what are some other easy ways to own the 1st page with more content about you?


It's actually not terribly hard, and it doesn't require a whole lot of work.

Just create profiles on these social media sites, be somewhat active, and you will rocket to the top within weeks or even days if your name isn't too competitive.


Amazon.com - since we all know "poor people have big televisions and rich people have big Libraries" ...all of us should have a large collection of books. And if you are a big reader, and not using Amazon, you need to start right now.

Amazon lets you to make a profile that includes all your relevant info...and lets you review books (and anything else they sell...which is just about everything). Each review you add links back to your profile and once you get enough links you will start to see it pop up in the search results.

Naymz.com - this is probably the only site on the list you haven't heard of, and I don't really use it at all...but it's on the first page of the search engines for my name. All I did on Naymz was set up an account when a friend sent me an invitation, and then sent invites to my contact list. That was it.

I've gone in maybe 5 times in the last 2 years to manage invite requests. Don't expect to make a lot of valuable connections here, this is just super easy to get set up and see fast results.


Facebook.com - if you aren't highly involved with Facebook already you're missing out. Go ahead and establish your account, then, just like with LinkedIn, upload your contact/client/prospect list. However, don't add more than 500 connections in one day. Once you have enough friends you can set up a vanity url. Then, choose a variation of your name (i.e. facebook.com/brian.horn). If you build a decent sized Friends list, you should see it at the top of the search engines.

Twitter.com - not to beat a dead horse, but Twitter is a must for entrepreneurs.

Side note: I just got back from a speaking engagement at a Social Media Summit in Las Vegas very early this morning (this article is actually being typed 30,000 feet in the air somewhere over Utah), and had a chance to meet Tony Hseish, who is the CEO of Zappos.com. Very cool guy who is extremely active on Twitter.

You need to be interacting with your clients and potential clients in this new media or another person will, but if you need an another excuse, its quite easy to get your Twitter page to rank of the search engine also. Like the others I mentioned, just create a vanity url with your name, and start getting as many connections as possible.

LinkedIn.com - LinkedIn is more of a tool for people in the corporate world, and I reeally don't us it at all. But you can still get it to rank on page 1 of Google. Use a vanity url with your name or company name (whatever you are trying to rank for). Fill it out completely and try to get a few recommendations. You can upload your email list and quickly find out which ones are active members.


You can also upload your client email addresses, or even your prospect list (I highly recommend connecting with everyone...especially now that LinkedIn can automatically receive your Twitter updates...you don't even have to login to LinkedIn to keep fresh content.

Another very cool update that came out a few days ago: all your contacts within LinkedIn will link back to your profile. The more links back to it, the better. Get enough and your profile will start to rank.

Summary



So there you have it...5 social media sites that allow you to create profile that can rank on page 1 of Google for your name.

I didn't spend any time trying to make this happen for myself, it was just a pleasant side result of being active in other social media/social networking sites. Although I have been able to replicate it for some of my clients.

Brian Horn, of HornDog Search Marketing, is recognized by many as the "Glazer-Kennedy Secret Weapon" because of his role in helping not only Dan Kennedy and Bill Glazer with search engine optimization and social media, but also many of the top Information Marketers in the world. He recently released product that walks you through the process of ranking a website on page 1 of Google (http://www.beonpage1ofgoogle.com )

Author:http://www.site-reference.com/

Read More

Making Your Website Multi-functional

By Danny Brown

In preparation for the upcoming winter fest, my wife bought me some Thinsulate gloves. These things are the coolest ever - transforming gloves! Basically they're fingerless and have a strip of velcro attached to the back of each glove. Attached to the velcro (and sewn to the glove itself) are mitten tops.

So, I get the best of both worlds. I have driving gloves if I want them, or simply fingerless gloves if the weather's cool but not too cold for full-on gloves. Yet when the cold snap comes in, I just flip a (velcro) switch and pull the mitten part over, and I have full gloves. Genius!

And as I flipped the Transformer glove from fingerless to full this morning, I thought of how we can transfer this to our blogs…

Make Your Blog a Transformer Glove

There's a lot of information available at the minute, and we're providing it to each other every day. It could be on Twitter, LinkedIn groups, PDF or ebook downloads, video uploads, Slideshare presentations and much more. Yet a lot of this is fractured.

Sure, we may offer (or receive) great information via any one of these mediums, but are we really taking advantage of what we can present and help with? Are we concentrating too much on one medium or solution and not seeing the bigger picture?

For example, are businesses offering a full solution to both consumers and partners/clients, or simply offering mouth service to one while the other chooses from the full menu? While some information needs to be kept separate, a lot doesn't (or can be a stripped down version).

Here's how it could work.

Integrated is Not Hard Work

Let's say you're a business with a new product and you need to educate both retail partners and prospective customers about all the great features and benefits. You know that social is one of the best ways to market this information, but how do you satisfy two different audiences?


You don't - instead, you satisfy them together, as one.

• Set up a blog as your information hub. This is where all the cool stuff will stem from.

• Make cool video snippets about some of the best features and how to make the most of them and embed on your front page and rotate regularly.

• Build relationships with expert bloggers in your product's niche and ask them if they'd be interested in guest blogging with exclusive access to your product range. This helps get brand loyalty and collaboration with your existing audience, who can help you grow while they, in turn, are officially recognized as product experts.

• Regularly include your audience by asking what they'd like to see on the blog.

• Have a Twitter account that can answer quick and easy questions from both consumers and sales reps. For more in-depth questions, direct to your blog hub.

• Write up the best tips and advice into downloadable content (ebooks or slide deck presentations). Encourage sharing.

• Award regular visitors and contributors with special discount offers or free samples.

See how quickly you can build up a resource centre for what is essentially two different audiences, yet can benefit from a single source point? And the single source builds itself, by allowing others to take the reins.

The Transformer Glove switch bit? That's your behind-the-scenes area for retail only. You have all the front-end support for both customer and retail channels, but then you have a password-protected area where only retailers can sign into, for special incentives and rewards on selling your product. This information can be delivered via point-of-sale messaging or similar.

Your Transformer Glove

Even if you're not in business, you can still make your personal blog your very own Transformer Glove with integrated solutions. Make your blog a little home from home to offer more answers about you.

If you look at my navigation menu, you'll see I've added a Photos feature. These are basically my Facebook photos, but all collected here (via the Fotobook WordPress plug-in). Now, instead of having to go to Facebook to see more personal stuff, you get it here.

This offers a two-fold solution - it brings fractured networks to a single point, and it also offers a little bit more about who I am. By sharing that I enjoy photography and music, for example, I'm offering a more personal side to the business voice that might normally be found here.

If you want to use a business analogy, it's (hopefully) building brand loyalty between provider (me) and consumer (you, the readers), just like integrated solutions for business can appeal to both consumer and client/partner channels.

Can you see the benefit of this approach? What else would you use?

About the Author:
Danny Brown is the owner of Press Release PR, a boutique agency specializing in search engine optimized press releases and social media PR. He offers consultancy advice on social media and PR to both individuals and corporations He has guest authored at leading web and search marketing site Web Analytics World and is a blog partner of the WebProNews and iEntryDad-o-Matic project. To read more of Danny's articles or interact with him, please visit danny BROWN - social media PR. business networks. He is also a regular contributor to the

Read More

7 Social Media Tactics for Explosive Results in Your Business

By Tinu AbayomiPaul (c) 2009


First, let's define the term Explosive Results for our usage.

A standard social media campaign helps spread the word about you and encourages other people to as well.

An explosive social media campaign has inherent viral exposure, inspires community driven communication, helps make the web a better place, and even brings joy to people, however fleeting.

When you share in social media, if your goal is just to get more people to see your links, you're on the right track, but at the same time, you're limiting your potential. You may think that getting explosive results from social media will take more time, energy and money, but this doesn't have to be the case.

If you're a business owner, you know that working harder doesn't necessarily mean better results - what if you're working hard on the wrong thing?


Sometimes the remedy is working smarter. Here are a few small changes you can make to your social media approach that can propel your social media results from lukewarm to smoking hot.


Explosive Social Media Tactic #1 - Hot Content


The cornerstone to any social media campaign is the content. If you get this component wrong, it doesn't matter if all other elements are perfect. Study what's going hot in your targeted topic and find a unique angle to tailor your content into what people already like, without stealing their ideas.


Explosive Social Media Tactic #2 - Niched Network Nuances


The more tightly focused your submissions to social media sites are, the more likely they are to go viral, whether they are links you share by other people or yours. Here's the logic.


People follow other people with similar interests. They're on sites like Google, Yahoo, StumbleUpon, Delicious and Digg actively looking for new content. Put those two things together and you have a whirlwind of clicks happening. The only question is, will it be your link that gets clicked or passed over?


Having 5000 connections on Twitter or Facebook is useless if you are connected to people who don't want your broadcasts, and you're just as useless to them if you don't want theirs. If my interest is in improving my existing business and you're trying to get me to sell your network marketing products, it doesn't matter how many times you ask me. If I'm not interested, your continued broadcasts will be ignored, or worse yet, blocked completely.


It's about the perfect balance of quality AND quantity.


And if I'm not paying attention to you, I can't and won't spread your message. If you are in network marketing, why not go after people who love the network marketing concept but can't seem to find the right company? That's a perfect match, and can dramatically cut down your search for the right partners and prospects.

Explosive Social Media Tactic #3 - Simplify Sharing


It amazes me how many people miss this one.


You've got great content. You've got a massive, niched network.


Why feed them content that's hard to share? Does that report have to be in PDF format? If so, does it have to be behind an opt-ín wall if you're spreading it among people who have Already opted in? Anyone connected to your business through its Facebook page, or your Twitter stream is also part of your opt-ín list. Yes, it would be best if they were on your email newsletter list, but what faster way to get them there than to show them you don't need to hold them prisoner there?


If your whitepaper is of such high value that you don't want it to spread, well, that's something different. But if you're sharing it so other people will spread it, make it easy for others to share.


Send your su.pr link so all they have to do is click the Thumbs-Up button.


Put a few sharing links on your page.


Make it easy for them to Retweet.


The easier it is for them to share, the more likely they are to do it.


Explosive Social Media Tactic #4 - Consistency


And now we come to the area I fail at the most. It's one of the things I know I need to do, but I haven't quite gotten the hang of how to brainstorm, create and distribute quality content consistently, and still give the best possible service and support to my customers and clients. I always err on serving people who have bought from me, figuring that next blog post can wait until tomorrow.

Then at some point, I noticed a decline in return traffic - people weren't coming back because they'd already heard everything I had to say. The solution? I got help for my content creation process. The ideas are still mine, but I was able to barter help for research, transcribing, and editing. I am also able to get audio and video polished much less expensively than I thought, though I don't always use this option due to time constraints.


The other thing that helped a lot was getting over my perfectionism complex. Release your content as soon as you can. I can't tell you how much money I've left on the table from my old fear of the typo and grammar police. Not to mention the fact that I felt like I was leaving my audience hanging.


You subscribe to something because you want to get regular updates. If your favorite daily news show started coming on once a week, you'd probably switch channels. If you're inconsistent without explanation, your audience numbers will drop and your network will fade.


Explosive Social Media Tactic #5 - Think Engagement


Measuring your results by page view alone is a thing of the past. When the web was mostly text and images, it made some sense that how many pages a visitor viewed at your site was a true measure of engagement.


Nowadays this isn't the case. You want to look instead at how long people are at your site. The exception, of course, is when customers are coming to your site to buy, and the order processing system takes them off your page. But if people aren't leaving your site because they're ready to buy or subscribe, you truly must look at why they aren't paying more attention to your content, and what changes you can make to get them to stay.


This is critically important in understanding which content will go viral naturally. What posts are people staying on your site to comment on? When do they take a few extra seconds to retweet? Are they watching your videos all the way through?

About The Author
Can you really get up to 27,000 visitors in a week from social media? I did and I can show you how to do the same without cheating the system, or spending 20 hours a week on social media sites. Find out how in this free video at http://www.freetraffictip.com/27kvisitors and see the proof for yourself, today.

Read More

7 Basics of Good Web Design

By George Peirson (c) 2009

Whether you are just starting a web design project, looking at revamping an existing site, or just wanting to double check the usability of your current web site you should consider these 7 Basics of Good Web Design.



These basics are aimed at new visitors/customers; your repeat customers will be judging your web site on different values. Just like wearing the appropriate clothes for a job interview, these basics will help you pick out the "look" of your web site so that you make a good first impression.



1. Fast Loading Web Site - Any way you look at it, a fast loading page should be your number 1 concern. The web is all about speed, fast searches, fast purchases, fast information. You can't have any of that with a slow loading page. Ask yourself this question - have you ever been on Google doing a search for something important and a link you clicked on didn't open up immediately? What did you do? Patiently wait for the page to open or move onto the next link on the page? My favorite sites open almost immediately.

So, a few suggestions: Make sure that your images are properly optimized. Don't use very many large images, save those for a different page. Keep any auto-running multimedia to a minimum, provide links to run media instead. Check your code for anything else that could affect your page loading times. Since text loads almost instantly go ahead and use all the text you want, just keep everything else under control.



2. No Meaningless Splash Page - Do you appreciate a fancy animation page that doesn't tell you anything and you have to wait for before the web site will open? Neither do I. The last thing I want once I find an interesting site is to wait through some animation before getting to the first page. This doesn't mean that I don't want multimedia on a site, I do. I just don't want an animation before the first page that forces me to wait for it to finish before getting onto the site. It's like having to wait for a salesperson to finish their memorized speech before you can ask them a question. No thanks! I like animation, just in the right place and at the right time. Plus, if I am a returning customer, I will have already seen that animation and don't need to see it again.



My suggestion is to use a smaller animation contained in your main landing page which also includes your main message and links to the rest of your site. It will make for a faster loading page (smaller file) and your visitors can go ahead with accessing your site without having to wait for the animation to finish.



One final note, don't ever put your logo as the only content on your landing page with a link that says "Enter Site". This just screams Unprofessional and will drive away potential visitors in droves. The last thing I want to do is to click on another link just to get into the site. This is a total waste of my time. I usually will skip a site if I see this.



3. No Annoying Web Gimmicks - Now that you have your visitor on your site quickly the one thing you don't want to do is to drive them away just as quickly. So, don't put anything annoying on that first page. No loud background music that makes them quickly hit the volume control or the back button on their browser. No flashing animations while they are trying to read your content. No popup, flyout, expanding ads that cover your home page. Basically, leave the gimmicks alone until you are sure that your visitor will stay on your site. Most casual visitors will leave your site in just a few seconds, no sense on driving them away more quickly.

Multimedia is great on a web site, just don't bombard your visitor with it first thing. If you want audio, then put in a nice picture with a link, like a picture of yourself with text saying something like "Let me tell you how to make fifty thousand this month!" If they are interested, they will click on the link and listen to your message; if they are not interested in audio, then you should be using a different pitch anyway.



Also, monitor what advertisers are putting on your site if you sell ad space. I am sure you have seen those ads with the animated dancing figure, cute the first time you see it. But after seeing it 10,000 times with every imaginable character I have added the company to a líst I keep of companies I won't do business with. So their animation has gone from "look at me" to "you annoy me" in my mind. Ads like these will impact your visitor's experience. So even if your site is perfectly designed, one misplaced ad can ruin all of your hard work.



4. Have a Clear Message - Too many web sites are a mish-mash of content. This is especially true of blog pages. Certain types of sites lend themselves to stream of consciousness content, but most don't. Make it easy for your viewer to understand what your web site is about, don't make them guess. Have a clear topic headline, followed by clear and concise text. This is also where a picture is worth a thousand words, but only if the picture directly pertains to your message.



You want your visitor to quickly understand what your message is. If they like your message, they will take the time to read the rest of your page and look around your web site. If they don't like your page, then it won't do you any good having them stay on your site anyway. So, don't make your visitors guess, let them know what you are about quickly and cleanly and you will have happy visitors. And when thinking about a sales page, a happy customer is a buying customer.



5. Coordinated Design - This one should be self evident, but it is surprising how many sites change their design for every page. You want your visitor to be comfortable in your site and one way to achieve that is by having a coordinated web design. Having a consistent logo, using a consistent color scheme, keeping your navigation in the same place. All of these help to create a coordinated design. This does not mean that you can't change colors or the "Look" on different segments of your site, but if you do, the changes should not be so drastic that it feels like you have moved on to a different site.

If you select one place for your logo, one place for your navigation, one look for your buttons or other common graphic elements and stick with those then you will be well on your way to a coordinated design. If you change colors for a different section, but keep the same logo location, the same navigation location, the same button shape, then your visitors will not become lost as they move from page to page.



6. Easy Navigation - Once you have grabbed your visitors attention you want them to be able to easily move around the different areas of your web site. This is done with easy to use navigation. There are three standard, accepted locations for navigation elements on a web page: along the top, on the left side, and at the bottom. I will usually put my main navigation either along the top or along the left side. I will then put text based navigation at the bottom of the page, this text based navigation is more for the search engines than anything else, but it also makes it easy for your visitors to move to the next page when they have reached the bottom of the current page.



Most people start reading a page from the top left and then read towards the bottom right. So navigation at the left or top will be seen as soon as someone enters your page. Also navigation at the left or top will not move or change position if the browser window is adjusted in size. The worst thing you can do is to put your main navigation on the right side of the page and have your page set for a large screen size. Let's say that your page is set for 1024 across with the navigation on the right, and someone views your page at 800 across, they will not see your navigation at all. The left side of your page will show perfectly, but the right side will be hidden outside of their viewing area. Of course by using floating or popup menus you can overcome some of these design limitations and keep your navigation visible at all times.



Unless you know that your audience will enjoy it, don't use Mystery Navigation. This is where your navigation is hidden within images, or spaced around the web page in some mysterious random order. This can be fun on gaming sites, or social networking sites, but in most cases the navigation should be easy to see and easy to use. If you do want to use Mystery Navigation, I would recommend keeping the text based navigation at the bottom of the page, just in case.



7. Have a "Complete" web site - And finally, no one wants to go to a web site only to find that the site is "Under Construction" and the content they are looking for is not there. These are words that you shouldn't ever use. If a section of your web site is not ready for prime time yet, then simply don't show it yet. It is better to have your site look complete and professional, then to have it look like a work in progress that should not be up on the web yet.



You can easily tell your visitors that you will be having more content in the future without having your site look like it is unfinished. Just use phrases like "Content Updated Weekly" or "New Products Added Monthly". Both of these will tell your visitors that it would be worth their time to come back and visit later, but neither one will make your site look unfinished. So no matter how small your web site is, give the impression that you have taken the time to complete the site before putting it up on the internet, this makes for a more professional presentation and a better visitor experience.



In Closing - By following these simple 7 Basics of Good Web Design you will be well on your way to having an easy to use and successful web presence. Just keep in mind what you look for when you first land on a web page after doing a web search in Google or Yahoo, or other search engine. If you want fast loading pages, make sure your pages load fast. If you want to be able to find what you are looking for quickly and easily, then make sure you have easy navigation. Just keep your first time visitor in mind, put yourself in their web shoes and make your web site an enjoyable place to visit and success should follow.

About The Author

George Peirson is a successful Entrepreneur and Internet Trainer. He is the author of over 40 multimedia based tutorial training titles covering such topics as Photoshop, Flash and Dreamweaver. To see his training sets visit www.howtogurus.com . Article copyright 2009 George Peirson

Read More

10 Steps to Testing the Viability of Your Online Business Idea That Won't Break the Bank

By Donna Gunter (c) 2009

The economic recession is pushing more and more people to consider self-employment. Starting an online business is a very low-risk way to put your toe in the entrepreneurial pond because the start up costs are minimal, the overhead is low, and the returns can be high. Despite these benefits, however, an online business is just like any other and needs to be thoroughly researched before starting to determine if there's a need in the marketplace and how viable the business idea is.



The Internet is rife with exorbitant claims of how much money can be made as an online entrepreneur and that you can be rolling in the dough by next week. Remember, most "overnight" successes are 1, 2, or more years in the making, and online businesses are no exception to this rule.

Make Your Monthly Google AdSense Check Bigger!

1. Algorithm figures out the ideal ad unit sizes, formats, shapes, and colors. No guesswork!
   
2. Works w/Google AdSense and other popular ad networks. Up to 200% revenue lifts typical.
   
3. Easy, one-time setup. Easier to install than AdSense. No ongoing tweaking and maintenance.

Profiled on TechCrunch, John Chow, and Search Engine Journal. Used successfully on hundreds of sites.



YieldBuild Revenue Optimizer »

How do you determine if your online business idea will sink or swim? Here are 10 steps you can take to test your idea without breaking the bank:



1. Research. Comprehensive research is always the first step for any business idea. Brainstorm a list of keywords someone might use to find the product/service that you're offering, and then use a keyword tool finder to see how many searches have been done on these keywords. The keyword tool will also make suggestions of related keywords to try. Once you have a list of keywords, conduct searches (use quotation marks around your search term for stronger results) in Google, Yahoo, and MSN to see who else is out there. Evaluate the popularity of the sites you discover by checking out their Google Page Rank and Alexa ranking. Use the same keywords to see if articles have been written about your topic in the major article banks. You'll uncover your competition in this research, as well as potential strategic alliances. Employ a powerful bookmark program to help you track your research results.



2. Monetize the idea. After completing your research, have you discovered enough competitors in the marketplace who are making money from doing something similar? If so, how are they making money -- is it from the sale of info products, consulting services, subscription to their site, advertising, etc? If you don't see much competition, that usually means one of two things:

a. There's not enough demand for the product/idea or

b. You're ahead of the curve in seeing the profit potential.

Unfortunately, in most cases, that result means that there's not enough demand for your idea in the way that it's been presented.



3. The "so what" factor. From your research you should be able to clarify what it is that you're offering and what group of people need what you're offering. In order to be successful, your offering must pass the "so what" factor in light of your competition. To take this test, you must successfully be able to answer the following question after telling someone what you do, "So what? How is that different from what x, y and z are offering?" You can answer these questions best if you review the benefits of what you're offering (the What's In It For Me) rather than just a listing of the features, and if you can speak from the heart about your idea. An online business will take time to manage and develop, so you want to settle on something that you love. If you don't enjoy what you're doing, you quickly become a prisoner in a prison of your making.

4. Industry information. Set up Google Alerts for your industry keywords and track them from info posted on websites, blogs, and newsgroups. Reviewing the alerts you receive over the next few weeks should help you expand your view of the problems/issues with your subject, help you see the "movers and shakers" in the industry, and help you discover other places (blogs, discussion forums, social networks) where your target market hangs out online.



5. Test the waters. The easiest way to test your idea is by creating a blog. Buy a keyword-rich domain name for the blog and map your blog to that domain. Then begin to blog about your insights on your topic, or reprint articles others have written on your subject. The idea here is to begin to establish your online presence and your online brand.



6. Build a list. Once you've got a blog set up, you need to begin to build your marketing list. The easiest way to do this is to create a free giveaway on your site (ebook, video, report, audio recording) and a form for the visitor to input his name and email address to receive your giveaway. Your privacy policy should be readily available to them and outline how you'll use their info and what they can expect to receive from you. You'll also need an emaíl marketing service or shopping cart service to manage your list.



7. Crown yourself the expert. The only way to become an expert in an area is to believe that you are one. By virtue of the research you've already conducted, you know more than a large percentage of your target market. Therefore, don't hesitate to begin to refer to yourself as an expert in your industry.



8. Drive traffic. Once you build your blog, they (visitors) won't come without some encouragement. Create profiles on prominent social networking sites like Facebook and Twitter. Start writing articles about your topic and submittíng those to article directories. Discover if your target market hangs out on niche-specific social networking sites and start networking there. Interview experts in your industry and release the interviews as a podcast. Create a weekly email newsletter to stay in touch with the prospects on your email list. Create powerful inbound links by getting your blog listed on various blog and website directories.



9. Implementation time. Rome wasn't built in a day, and neither is a successful online business. Allow at least three months to give your idea a test run and evaluate it after that time. Have you been able to build a list? Are you getting traffic to your site? Are you attracting the attention of others in your industry? If so, you're ready to move to the next step.



10. Move forward. If you determine that your idea is viable, what's next? Creating info products or a membership site? What are your longer term goals to develop this idea into a business? The best way to harness all the info that you've collected thus far is to create a business plan. It doesn't have to be complicated -- it can be only one page, in fact. What you need to commit to paper is your offer, your target market, your ongoing goals for how to monetize the idea, and an outline of how you plan to grow the business over time.



It's not too late to get your start in an online business. Don't be distracted by the false promises of quick wealth overnight. Success takes time and planning, so invest some planning and research time into your business idea. That's the strongest foundation you can create for yourself to become a successful online entrepreneur.

About The Author

Internet Marketing Strategist and Boomer Biz Coach Donna Gunter helps baby boomers create profitable online retirement businesses that they love by demystifying and simplifying the tools and strategies needed to market and grow their businesses online. To claim your FR*EE gift, TurboCharge Your Online Marketing Toolkit, visit her site at OnlineBizU.com. Ask Donna an Internet Marketing question at AskDonnaGunter.com .

Read More

The Three Key Ways to Make Your Website a Success

Your company website can stand out and attract visitors in three simple ways. It must draw visitors in, keep visitors on the website long enough to understand what you can offer and keep visitors coming back for more.

If you feel that your current website is under-performing and the subject of online marketing brings you out in a cold sweat then check out our simple guide below to help you understand what you need to do…

1) Entice visitors

Your website has around three seconds to catch your visitors' attention or they're likely to click away. In order to keep your visitors interested you need a website which has an original design and layout and an enticing headline on every page.

Take a look at your website - are you happy with your design? Do you feel your headlines will compel your visitors to keep reading? If the answer to either of these questions is a no then it's time to make sure your website is reaching its potential.

Be honest about what your strengths are, if you have a great business brain but writing isn't your forte then contact a website copywriter to help you with the content on your website. Website copywriters are paid to write headlines that draw visitors in and make sales.

Also, contact a selection of web designers who have a good knowledge of marketing and communicating your message to your visitors. Ask them for ideas and a quote to see what they would do differently in terms of the overall look and feel of your site. It's never too late for a re-brand; if your site has been up for some time and isn't attracting visitors then you need to start to make changes.

2) Hold your visitors' attention

You should constantly be monitoring how long your visitors stay on your website for. If the average visitor sticks around for thirty seconds or less then it probably means that they've taken a look your website and then clicked away.

You need to be aiming to keep the visitor on your website for at least a few minutes so that they can read three or four of your main website pages otherwise they won't have a true understanding of what you can offer them.

Informative and enticing website copy is one way to hold your visitors' attention. Your website copy needs to be written to appeal to your target audience. It needs to be interesting, compelling and persuasive and you need strong calls to action on your website pages so that your visitors can easily contact you or buy from you.

If you don't have a dedicated marketing department or someone who specialises in online marketing then consider contacting a website copywriter. Website copywriters specialise in writing persuasive and targeted content for the web to help businesses generate enquiries and make sales.

3) Keep visitors coming back

Not all of your visitors will buy your products or contact you to make an enquiry the first time they visit your website. The majority of online customers will either compare your service and products to your competitors or take some time to consider their purchase before making an investment.

You need to make sure that your website has enough compelling, informative and interesting content to make visitors return. Weekly updates to your website via blogs and articles can provide a human element to the business and they are also a great way to share company news and advertise promotions.

It can take time to write the content for these so if you don't have someone in house who can provide the copy for blog posts and articles then consider contacting a website copywriter. Experienced website copywriters can produce compelling blog posts and articles for a variety of businesses in different industries, some even offer discounts for multiple articles or blog posts.

About the Author:

Pure Ink Creative are experienced website copywriters who can transform your website into a profitable success. These three simple steps can completely alter the performance of your website and turn it into a money-making resource.

Read More

Seven Words That Will Make Your Website Worth Viewing

By Jerry Bader (c) 2009

Seven. It's just a number like any other, but it does seem to come up on a fairly regular basis. There's the Seven Wonders of the World, The Seven Deadly Sins, and the Seven Dwarfs: Happy, Sneezy, Sleepy, Bashful, Doc, Dopey, and my personal favorite, Grumpy.



Phone numbers are seven digits, and they say the optimum brand name should be no more than seven letters long. Seven it seems is a magical number, as the average human brain can only grasp seven things at a time. Interesting, my wife says I've got trouble with two, never mind seven, but that's another story.



So I've been thinking, what are the seven most important words associated with Web-marketing. I'll give you a hint: Search, Engine, and Optimization don't make the cut.

So what words do make the líst? What are the seven words that will make your website worth viewing?



Words Can Move You



By someone's count there are 171,476 entries in the Oxford English Dictionary, plus another 47,156 words that have fallen out of favor. This of course doesn't count the 9,500 additional permutations, that don't deserve their own special attention.



Fifty percent of these words are nouns, twenty-five percent are adjectives, and 14.285% are verbs, with the rest made up of all those other things, the purpose of which most of us have long since forgotten.



Others may find fault with these numbers, but no matter what the total, it's a lot of words. Of the several hundred thousand words to choose from, the average person recognizes less than ten percent, while the average teenager seems to only be able to handle about half that amount; of course that doesn't count slang, instant messaging jargon, or the ever-popular four-letter variety.



Why the heck are there so many words if we all refuse to use them. I mean why waste all those perfectly good words on English teachers and college professors. By the way, they say swearing is the refuge of the feeble-minded, people who can't express themselves in a more articulate manner, but to be honest, I really don't give a damn.



Here's the thing, words have meaning and impact, and they provide the emotional context of our communications, to which we can add subtlety and nuance through their delivery by means of tone, cadence, and gesture.



So as important as words are, the way they are delivered is even more important.



What Website Design Is Really About



The other day I was listening to a local all-news radio station. It is mostly rip-and-read wire service stuff that they repeat over-and-over like some kind of psychological torture, but they do provide traffic reports on a nauseatingly regular basis. You only have to wait ten minutes until they repeat everything, so if you want to hear what traffic snafus to avoid just wait a few minutes; but here's the problem: the announcers talk so fast that no matter how hard you concentrate, you can't quite get the particular information you need; and if you're driving, you have other things to consider, like the idiot in the Hummer who just cut you off.

None of these guys ever uses a period, let alone a semicolon or comma. Either they have very small bladders and are under pressure to finish quickly, or they're late for their afternoon pilates class. They seem so intent on rushing to the commercials that they don't ever deliver the content in an appropriate manner. And your website just might have the same problem.



Too much information is as bad as not enough. Information overkill leads to information anxiety, buyer's remorse, reduced satisfaction, unattainable expectations, and purchase-decision paralysis.



Website owners have been told that visitors won't wait for anything, that they are impatient, and you've got to get to the point fast, make the pitch and close the deal; well that just isn't going to work with any sophisticated product or service.



Your website presentation needs to slow people down so they hear what you have to say, and you have to say something worth hearing.



Website design is about more than layout, markup language, and technical wizardry. Website design is about communication, it's about turning advertising into content, and content into an experience that viewers will remember.



Seven Words To Remember



1. Communication

People are always asking us what's wrong with their websites, and the answer in the vast majority of cases can be summed-up in a quote from the movie, "Cool Hand Luke" (1967): "what we have here is a failure to communicate." Communication is the key to success, and that doesn't just apply to your website, it applies to almost everything you do both inside and outside your business-life.



If your website isn't communicating on both a rational and emotional level, if it doesn't provide the psychological and emotional context of your marketing message, then exactly what is it doing?



2. Audience

I can't think of too many people who actually like being sold. In fact, sometimes customers get so irritated by sales tactics that they end up not buying the thing they came specifically to your website to purchase.



Solving the problem is merely a question of altering your perspective; the average buyer is predisposed to dismiss and ignore high-pressure tactics, and meaningless sales pitches. So instead of treating customers like customers, try treating them like an audience. Audiences want to be engaged, enlightened, and entertained. And that is the most effective way to make a sales impact.



3. Focus

All too often websites inundate their Web audiences with facts, figures, statistics, and an endless líst of features, benefits, options, and whatever else the sales department can think of throwing in. All that stuff just confuses people.



Focus your message on the most important elements of what you have to say. If your website can embed that singular idea in an audience's mind, then it has done its job.



4. Language

The words used, and how they are put together provides meaning; they inform personality; they provide mental sound bites; and they make whatever you are saying, worth remembering.



Language is one of the critical elements of 'voice', the ability to convey personality; and writing without a 'voice' is instantly forgettable.



5. Performance

Even the most articulate prose can be lost in a befuddled delivery. Communication is more than words; it's a combination of language, style, personality, and performance.



Things are rarely what they seem. Even our memories are a stylized version of what we've actually experienced. Creating a memorable impression is about managing the viewer experience, and providing the right verbal and non-verbal cues that make what is being said memorable.



6. Personality

Every business has a personality. The first problem is, few medium-sized companies ever attempt to manage that persona, and as a consequence, the buying public forms its own opinion. And that opinion is often not the way you want to be regarded.



The second problem is companies either don't have a firm grasp of who they really are, or they know, and they are afraid to promote it. If your company's identity isn't worth promoting, it is time to think why that is, and change it. The bottom line is, a company without a personality is a company without an image, and that makes you instantly forgettable.



7. Psychology

The most important feature you can provide your audience is psychological fulfillment, not deep discounts, fast service, or more bells and whistles.



The real reason people buy stuff is that it makes them feel something. Cosmetics make women feel attractive or sexy, while cars make men feel they've achieved some level of status. Even services make people feel important, as in "I've got a guy, who does that for me." Finding the psychological hot spot in your marketing, and promoting the hell out of it consistently and continually should be your primary marketing goal. All those features and benefits are merely the excuse for a purchase, not the reason.



The Web Is Fast Becoming A Video Environment



Websites are not just marketing collateral; they are not just digital brochures. They are a new presentation medium that requires specialized communication skills, and knowledge of how best to use the medium.



You may be a great salesperson, and nobody knows your business like you do. You may even be skilled at delivering speeches at conventions and seminars, but performing effectively in front of a camera is a whole different ball game, and for most people, it's way out of their comfort zone, let alone their skill level.



The same old methods that used to work won't work any more. You're no longer competing with just the company down the street; you're competing with the entire world.



Web-businesses may not ever actually meet their customers face-to-face, or even talk to them on the phone, so it is imperative that they use marketing presentation methods that deliver an experience worth remembering.

About The Author

Jerry Bader is Senior Partner at MRPwebmedia, a website design firm that specializes in Web-audio and Web-video. Visit MRPwebmedia.com, 136Words.com and SonicPersonality.com. Contact at info@mrpwebmedia.com or telephone (905) 764-1246.

Read More

Streamlining Your Social Web Presence in 6 Steps

By Deltina Hay (c) 2009

Following the advice of social media and Web 2.0 experts, you have established your own blog and joined a number of social sites, including Facebook, MySpace, LinkedIn, Twitter, YouTube, Flickr, LibraryThing, and Upcoming.org, among others. Now, the experts say you must add content to each of these accounts regularly to keep them dynamic. So, how's this supposed to make your life easier?



Relax. With some careful planning, you can streamline the process of keeping all of your Social Web accounts fresh and engaging without breaking your back or the bank. The trick is to make your social accounts work together. Most social sites use the concept of open source to make it easy for developers to write applications that enhance the features of the site. For our purposes, we will look at applications that can help us streamline our existing presence in the Social Web.

To demonstrate what I mean about streamlining the process, I'll start with an example. Imagine that you have the following social media tools and accounts already in place on the Social Web:

• A WordPress Blog
  
• A Facebook Profile
  
• A Facebook Page
  
• A MySpace Page
  
• A YouTube Account
  
• A Flickr Account
  
• A Twitter Account
  
• An Upcoming.org Account
  
• A GoodReads Account

Your 6 Step Plan to a Streamlined Social Web Presence



Step 1: Optimize Your Blog Feed



The very first step in streamlining your presence in the Social Web is burning your blog's feed to Feedburner. This is a free service, and obtaining a FeedBurner account will help you to easily manage and track your feed subscriptions. Once you have burned your feed to FeedBurner, note the URL of your new feed, which will look something like this: http://feeds.feedburner.com/MyBlogName .



Step 2: Feed Your Blog Now



You want to make sure that you are getting the most mileage from your blog posts. To do so, feed your blog entries into all of your social accounts that offer blog feeding applications. Remember that each social site may provide its own different way of accomplishing this.



Facebook, for example, allows you to feed your blogs into the Notes section of your Facebook page. Click Edit in the Notes box of your Facebook page and find the option that allows you to import notes from an external blog.



Feeding blog entries into MySpace is a little different. Find and add the application RSS Reader. You can access many MySpace applications by clicking More/Apps Gallery from the main menu of your MySpace homepage.

It is possible to feed your blog posts into Twitter, but blog posts are typically too long for this purpose. If you read on, I will clue you in to a better solution for streamlining your micro-blog entries.



Step 3: Maximize the Use of Your Multimedia



Maximize the exposure of your images and video clips by adding galleries and badges to your blog or Website, and by feeding your images and videos into your social networking profiles and pages.



WordPress has many plugins available for integrating Flickr images. My favorite right now is Flickr Tag, a plugin that allows you to easily place your Flickr images right into your blog posts, and create galleries.



A Flickr badge is a snippet of Flash or HTML code that you can place on the sidebar of your Website or blog that will pull in and highlight random or specific photos from your Flickr account. Find out more by going to: http://www.flickr.com/badge.gne.



Similarly, you can embed video galleries into your blog or Website by using your YouTube channels. After you've added videos to your YouTube channel, you can generate code for a video gallery and place this code on your Website or blog.



To feed images from Flickr into your Facebook page and MySpace profile, find the appropriate application and add it. For Facebook, I use an application called My Flickr; for MySpace, use Happy Flickr.



You can place videos on your Facebook page by implementing an application called YouTube Box, and using the application YouTube Favorites, you can display video clips on your MySpace profile.



Step 4: Integrate Other Social Tools



The way in which you proceed in step 4 depends entirely upon which social tools and Websites make up your Social Web presence. In the example I have created, we have accounts with Upcoming.org (a social event calendar) and GoodReads (a niche book sharing and author site) that have not yet been integrated. By searching the applications in Facebook and MySpace, you'll find that Facebook offers an application that allows you to integrate your Upcoming.org events, and both Facebook and MySpace include applications that allow you to display your GoodReads books and book reviews.



Step 5: Take Advantage of Streamlining Tools



Using the social tool, Ping.fm, you can add short posts to your mini feeds on Facebook, MySpace, and your micro-blogging sites like Twitter and Jaiku. Ping.fm is a useful tool that lets you post one brief entry, or often a status update, and feed it into a number of social sites.



Step 6: Research and Repeat



The very nature of the Social Web is connecting people through social platforms and applications; therefore, when deciding whether or not to invest time and resources into a new social tool, it's best to research the ways that tool will accommodate your existing Social Web presence. Can you feed in your blog posts? Does it allow you to import images from a photo sharing site or video clips from from your video sharing community? Have sites like Ping.fm integrated the new tool yet, or do your existing social sites offer applications to integrate the new tool?



When you do decide to integrate a new social tool or Website, do so as best you can by repeating the applicable steps presented above.

About The Author

Deltina Hay is the principal of Social Media Power, and founder of the new social media Website service, Plumb Social. Ms. Hay's graduate education in computer science, applied mathematics, and psychology led her naturally to social media consulting. Her new book, A Survival Guide to Social Media and Web 2.0 Optimization, will be released in March 2009.

Read More

How to Create a Bad Website and Frustrate Your Visitors

By Jason OConnor (c) 2009

If you're a sadistic kind of webmaster or website owner and have a burning desire to royally frustrate and anger your site visitors each and every time they visit your site, these three lists are just for you. If you want to have a terrible website that looks bad, works horribly and breaks fundamental marketing rules, read on.



First let me explain why there are three lists. One way to look at any website is to break it up into three equally important segments; design, technical and marketing. In other words, every site on the Web contains these three components.

They all have a design or look and feel (design), they all have to be on a server and coded properly to be live on the Internet (technical) and they all have ways in which they attract visitors and make sales (marketing).



Let's look at the top ten ways in which you can annoy your website visitors and basically fail miserably at the whole website endeavor in each of the three segments. The following is a líst, broken up into the three categories, defining exactly what NOT to do.



Top 10 Web Design Mistakes:



1. Not using Web conventions, instead use crazy and wacky formats that no one's ever seen and no one can understand.



2. Writing trite, predictable, boring or copied content only and not updating your site.



3. Creating totally different and unique navigation for every page so that your visitors need to waste time re-learning your navigation every time they go to a new page. Also creating totally different look & feels for every page so that your visitors don't know if they're on the same site or clicked away.



4. Using confusing, obfuscated and mysterious labels for all your links and buttons so that no one ever has any idea where they're going if they click. The more confusing, the better.



5. Making it impossible to search the site. Offering no search box, no site map and basically no possible way to find anything on your website.



6. Including content that only talks about you. Not mentioning anything about your visitors or how you can help them, just talk about you and your history and all your achievements. Including a big picture of you and your office building right on the home page.



7. Including only poorly-written copy with lots of grammar mistakes, and ubiquitous, curious and horrendous spelling and punctuation mistakes throughout your site.

8. Not including any text. Making every page on your site one big picture. So for instance, on your home page have one giant picture of you and your office building and have no text so search engines can't see your site at all.



9. Using buttons for your navigation only, or use complicated JavaScript drop down menus that complicate your site's navigation. Either way, if you do this and include no text links, the search engines won't be able to spider (navigate and record) your website.



10. Making your site as difficult to read as possible. Use teeny, tiny fonts that are hard to read against some funky-colored background. For instance, use blue fonts on a black background.



Top 10 Technical Mistakes:



1. Making your website take forever to load in people's browsers. The longer the better.



2. Making it so that your site looks completely different on everybody's computer. So for Macs your site looks one way, and for PCs it looks another way. Or having it look totally different in Internet Explorer, Chrome and Firefox.



3. Making it so that any functionality on the site is confusing to figure out and works improperly and inconsistently every time it's used.



4. Including lots of broken links and missing images throughout.



5. Setting it up so that it regularly crashes. For example, if more than three people are visiting the site at the same time, the home page becomes inaccessible.



6. Has no form validation. Allowing visitors to enter any thing under the sun into your website forms. Maybe some smart hacker-types will enter executable code that corrupts or takes over your server.



7. Making all your site visitors have to download and install lots of plug-ins to view your site properly. If they don't, too bad.



8. Telling people that they have to view your site in a specific browser and browser version only.



9. Making it so that there are tons of pop-ups, moving newsletter sign-up boxes, running videos, animations and Flash movies that take forever to download before you can view the site.



10. Using lots of frames.



Top Ten E-Marketing Mistakes:



1. Making your website completely bounce-friendly. In other words, make it 'un-sticky' so that when people arrive on one of your pages, they leave immediately.



2. Including no calls to action so that your site doesn't ever ask your website visitors to do a thing. Making it so that every page is a dead end that leaves your visitors scratching their heads and then clicking away.



3. Does absolutely nothing to build your brand.



4. Has no terms or policies page.



5. Evoke no emotions. Making your site flat, boring, gray, dull and forgettable.



6. Making sure there is no way for anyone who visits your site to sign up for anything or give you their contact info or email address. Certainly don't use your site to build any kind of email líst.



7. Converting absolutely no one who visits your site into a paying customer. Ever.



8. Including no phone number, email and absolutely no other way to contact you. Hide behind your website.



9. Not using any kind of an analytics program like Google Analytics or Web Trends and not measuring or even looking at your website activity.



10. Making it so that search engine can't read your site and make it so that people can't really read your site either.



Follow these three lists perfectly and you'll be well on your way to having a bad and useless website and frustrating and angering everyone who visits.

About The Author

Jason OConnor owns and operates Oak Web Works, LLC, www.jasonoconnor.com and writes a periodic, free web design and marketing newsletter www.thenetgazette.net .

Read More

Identifying Target Markets For Your Brand

Identifying target markets for your brand is critical because your customers are the future success and growth of your business. But who are your customers and how can you find more like them?

In their book on leveraging creativity, Juicing the Orange, Pat Fallon and Fred Senn discuss the strategy of one of their clients, United Airlines, as it struggled to find a way to differentiate itself among the other legacy air carriers and the start-up, no-frills airlines that were chipping away at its market share. They decided to focus on the core market of frequent business travelers. These folks made up only 9 percent of United's travelers, but they represented 46 percent of United's revenue.

Their thought was that if they could appeal to the frequent business travelers, leisure travelers would follow. ("If these seasoned road warriors know which airline to fly, surely I can do no worse than flying with the same carrier.") This philosophy is similar to the secret of finding the best roadside diner: go where the truckers eat.

So focusing on your target audience may not be about finding the biggest group of people who can and will patronize your business, rather, it's about finding the best group of people. For United, focusing on the core market of frequent business travelers was their chosen strategy.

Finding Your Core Market

Your target audience is made up of the people who love of your business and what it offers. They are not everyone who will come in contact with your business.

In order to find your target market, start by refining your target audiences.

Just take a look at the customers you have now.

- Who are your best customers?

- Which target segment makes up the bulk of your customers, supporters, or members?

- What do all these segments or individuals have in common?

- Can you find others like them?

Recognizing what your customers have in common can help you craft a marketing strategy to draw in more of the same people, thus building your target audience into a successful business.

How much do you know about your best customers or supporters?

- What is their typical age?

- Are they primarily male or female?

- What level of education have they received?

- Do they have any special interests or hobbies?

- How much is their household income?

By combining demographic and psychographic information (see exercise, below), you can begin building a mental profile of your core market. One business may find that men over 55 living in the Pacific Northwest and are interested in pro sports are their best prospects. Another business might discover that highly educated, empty nester women with lots of disposable income are their most valuable targets.

The only way to develop marketing communications that resonate with your target audience is to become knowledgeable about their wants, needs, and motivations. So ask them. Set up a continuous feedback and communication loops between your customers and the company. Make two-way communications a part of your corporate culture. You might also consider designing a short survey and sending it to your current and prospective customers and see what kinds of offerings, messages, and services your business should be providing.

While most businesses have multiple target audiences, they should only have one core market in order to provide as much focus as possible.

Sometimes, discovering your core market is about deciding whom it is that you're NOT going to serve. Take Voce, for example, a premium wireless provider that isn't looking to sell mobile phones to the whole world (like AT&T, Sprint, T-Mobile, and the rest). Voce targets only upscale users with the finest-quality handsets, a simple, albeit pricy, flat-rate plan, and an exclusive concierge service--24 /7 live customer support. Every call to Voce is answered by a real, live human being--with no annoying phone trees.

Because of their conscious decision of who not to target, Voce is able to align its offerings (high-end handsets), its service (Voce Personal Assistance) and its retail locations (boutiques in Beverly Hills, California, and at Neiman Marcus) with its preferred audience. You will not find Voce phones or plans at WalMart or even Target.

This targeting is what keeps Voce from simply becoming another wireless face in the crowd and from wasting marketing dollars on reaching people who can't and won't become customers.

About the Author:

Mike DiFrisco is the "affordable branding guy." That's because I believe that no one knows your brand better than you. So don't waste your time or money hiring an overpriced ad agency or consultant to develop the brand strategy for your business; you can do it yourself.

Read More

Before Your Web Site Makeover Goes Live: A Checklist

By Marcia Yudkin (c) 2009

The web designer shows you her final version of your long-in-the- making revamped site. You clíck around and can hardly believe how gorgeous and rich it is.



"Love it! Launch it!"



Oops, not so fast. Too many times I've seen that sentiment lead to frantic scrambling, even to disaster. Before making your revamped site live, use this checklist to make sure you've caught or prevented horrible new-site glitches.

1. Timing. Never, never launch your new web site on a holiday, weekend or even on a Friday. Why? Because chances are high you'll discover something weirdly wrong with your shopping cart, images, blog or regular web pages, and the tech support you need will be closed down or just skeletally staffed. Likewise, make sure your web designer or developer will be on hand for the next day or two to quickly fix any problems that become evident.



2. Test on as many computers as you can, and request feedback with the site parked in a test location. A colleague of mine (whose experience inspired this article) replaced her old site with the new one, then asked for feedback on a discussion board. Several people reported pages looking peculiar in their browsers or receiving an obnoxious warning message instead of simply seeing the home page.



Too late, she learned she should have asked for this feedback before the site went public. What looked great and worked fine in her office had not-so-positive results in various browser and monitor combinations no one had tested the site on.



3. Match the new file names with the former ones. When your web site has been up and running for quite a while, visitors have bookmarked various pages of it or created links to your pages on their sites. You'd be foolish to sacrifice the benefit of those bookmarks and links by having all new files names and sending those looking for the old page names to an error page. Instead, as much as you can, make the new file names match the old ones and redirect any old pages lacking a corresponding new page to the nearest equivalent.



Designers and developers, focused on creating a new site for you, don't usually take care of this unless you ask them to. I often run across this foolish oversight when updating one of my reports that has a lot of links in it, discovering article links that go to a dead link rather than to the article that was given a new URL during a site makeover.

4. For SEO purposes, keep page titles the same. Experts in search engine optimization advise that if your site was getting good traffic from search engines prior to your makeover, keep your old page titles as much as possible. (The page title is the text that shows up in the upper left corner of the browser.) To search engines, a new page title can cause the built-up search engine ranking for the page to get lost.



5. Hunt down and eliminate boilerplate copy. If your designer or developer used a template (and if so, they'll rarely tell you they did), the template may have pre-written text on extra pages that unexpectedly become visible to your visitors. The testing described in step #2 above usually flushes out these blunders so you can purge them from the site. Unless the new site is gargantuan, you can also hunt down the unwanted content by viewing all the pages one by one from your file manager program.



6. Run a sample order and subscription signup from the new site. If possible, test the ordering and líst signup procedures from your test location before making the new site live. Sometimes the "thank you" messages don't show up properly or orders just don't go through correctly after a makeover. If you can't check this from the test location, run these checks as soon as possible after making the new site live and be prepared to fix the glitches immediately. Having a non-functioning site up even for an hour can lose you sales!



7. Delete all the old pages from the server. Do this just before uploading the new site if you can, or after uploading the new site hunt for and delete any former pages that were not replaced by new ones. Otherwise, you'll be startled later by a visitor finding pages you thought had been superseded.



8. Immediately after uploading the new site, recheck all the links and pages. Start from the home page and first systematically follow all the links in your navigation system, then follow all the links on pages that contain many links, like an index of articles or your newsletter archive. As you do this, keep your eyes peeled for any missing images. Fix any problems you notice.



9. And last, for the next four or five days, monitor all the errors that show up in your web logs. This alerts you to images that visitors aren't seeing, pages that aren't linked to correctly, pages that are taking too long to load for some of your visitors and other problems. Fix any remaining glitches and bask in the praise for your well-done, nicely functioning makeover!

About The Author

Marketing guru Marcia Yudkin is the author of Web Site Marketing Makeover: Improve Your Message and Turn Visitors into Buyers and numerous other books on marketing. Besides being a Webby Awards reviewer annually since 2001, she performs web site reviews for business owners and managers who want objective, constructive feedback - http://www.yudkin.com/sitereview.htm .

Read More

2009 Resolution -- Give Your Site a 10-Point Legal Check-Up

By Chip Cooper (c) 2009

It's early in the year, and it's time to fulfill your resolution to give your site a quick legal check-up.



Online businesses are now highly regulated, and there's substantial liability if your site's not legally compliant. In addition, your customers are becoming more Internet savvy, and a site that's not legally compliant is not going to be trusted.



So, let's get started.

Use This Checklist If You Already Have The Basic Site Documents In Place



1. Copyright Notice. Check Your Copyright Notice. Your copyright notice consists of the following elements: the word "copyright" or copyright symbol (c in a circle) followed by the year of first publication followed by the name of the copyright owner. It's also a good idea to add "All rights reserved worldwide". Example: Copyright 1996-09 Digital Contracts, Inc. All rights reserved worldwide. Note that if you update your site from time to time, you should add a date range reflecting the fact that the site has been updated each year within the date range. If you haven't updated yet for 2009, do it now.



2. Blogs, etc. Have you recently added a blog or any other functionality that permits visitors to post text or digital files to your site? Or, do you plan to do so as part of your marketing plans for 2009? If so, you need to have a DMCA notice in your Terms of Use and you also need to file a DMCA Registration form with the U.S. Copyright Office. These steps will create a "safe harbor" from strict liability for copyright infringement if a site visitor posts infringing material to your site.



3. Personal Information. Do you collect personal information from site visitors? If so, review your Privacy Policy to make sure that you identify all of the categories of personal information you collect and the way in which you share this personal information. If you've changed these policies since you posted your Privacy Policy, amend it now... without delay.



4. Data Security. Check your data security measures. If you collect personal information, you are required to implement "reasonable and appropriate" data security measures. These measures are essentially moving targets since data security technology evolves at a relatively rapid pace. What may have been "reasonable and appropriate" a couple of years ago may not pass muster today. Update your security procedures, if necessary.



5. Future Sale of Your Business? If your online business is starting to be successful and generate positive revenue, have you ever considered that you might want to sell it for a profit in the future? If so, be sure that your Privacy Policy specifies that personal information collected may be transferred and shared in the event of a sale. If you don't do this prior to collecting personal information, you won't be able to pass it on to your purchaser. The Federal Trade Commission (FTC) stipulated in recent settlements that personal information collected prior to posting this notice in your Privacy Policy will not be transferable in the event of a sale. And this personal information (your opt-in lists and customer lists) are the real value of your online business.

6. Service Providers. Do you use service providers to provide hosting, site maintenance, SEO services, or other site functions where they have access to your server? If you don't collect personal information, your answer to this question is immaterial, but if you do (and only an email address will suffice), you need to enter into privacy and security agreements with your service providers. The FTC stipulated in a couple of recent settlements that you would be liable if you don't.



7. Registration Agreement. Does your site require site visitors to register for certain benefits such as a membership or subscription rights? If so, you need an electronic agreement (a so-called "click-wrapped" agreement where the user clicks on "I ACCEPT"). Your agreement should be presented conspicuously in the registration process and it should require an affirmative act (clicking on "I ACCEPT") to complete the registration. You also need to be sure that all of your warranty disclaimers and limitations of liability pass muster.



8. Collect Birth Dates? Do you collect the date of birth as part of your registration process? If so, and if this date indicates that children under 13 are registering, you will be liable for substantial damages under the Children's Online Privacy Protection Act (COPPA) if you do not comply with COPPA's stringent requirements. You should either modify your information collection practices or comply with COPPA, or both.



9. Creditor Under FACTA? Do your registered users make periodic payments payable as monthly or quarterly installments, or do you extend credít so that payment is made after receipt of the product or service? If so, you fall within the statutory requirements of the Fair and Accurate Credít Transactions Act of 2003 (FACTA). FACTA requires that you adopt a "Red Flag" Identity Theft Policy before May 1, 2009, or face substantial liability.



10. Sales Intermediaries? Do you use affiliates or resellers? If so, a recent New York case illustrates that you may be liable for their actions if they violate certain laws acting on your behalf. For example, are your affiliates engaged in illegal spamming activities? If they are offering their own end user license agreements, do they properly disclose certain activities such as the use of pop up ads? You should check your affiliate and reseller agreements and modify them, if required.

Use This Checklist If You Don't Have Your Site Documents In Place



You may be just starting your online business, or you may have procrastinated a little with your website legal compliance. If you fall into this group, you should get started without delay.



I've developed a procedure that will help you determine the correct mix of legal compliance documents for your site. Part of it is set out below.



First, if your site does not collect personal information, you should consider these documents:

• a Legal page for your intellectual property notices; and
  
• Terms of Use.
  
• And if you allow site visitors to post text or digital files to your site (for example via a blog, forum, or chat room), you'll need a DMCA Registration Form (see No. 2 above).

Second, if your site collects personal information, but does not require registration to open an account or to use or purchase a product or service, you should consider these additional documents:

• Privacy Policy.
  
• And if you have service providers that have possession of your server or have access rights to it, you'll need a privacy-security agreement for these service providers (see No. 6 above).

Third, if your site requires registration to open an account or to use or purchase a product or service, you should consider in addition to the foregoing documents, a customer agreement such as:

• a software as a service (SaaS) agreement; and/or
  
• a Software License Agreement (for software downloads).
  
• And if you are regulated by FACTA (see No. 9 above), you'll need a Red Flag Identity Theft Policy -- before the May 1, 2009 deadline.

Conclusion



The checklists provided above are not exhaustive. However, they should point you in the right direction as you give your site a new year's legal compliance check-up.



A simple check-up -- and remedial action if necessary -- is one of the best investments you can make in your online business.

About The Author

Chip Cooper is a leading intellectual property, software, and Internet attorney who's advised software and online businesses nationwide for 25+ years. Visit Chip's DigiContracts.com site and download his FREE newsletter and Special Reports: "Determine Which Legal Documents Your Website Really Needs", "Draft Your Own Privacy Policy", and "Write Your Own Website Marketing Copy -- Legally".

Read More